ESTABLISHMENT BENEFITS of GRADING

BENEFITS OF GRADING PROCESS

Greetings Guests,

Well I cant believe how quickly this past year has flown. Our Guest House in Durban North B & B section had a fair year. Considering in the Umhlanga and Durban North B&B area there is over 70 bed and breakfast setups. I remember how nervous I was with my first grading. It took my inspector about 2 hours to go through my guesthouse checking hygiene, bedding, cutlery and environment to grade us a 3 star.

Well Praise God we maintained our 3 star rating last week with the annual inspection the grading board does. I feel this is a good thing as it prevents sloppiness in the industry and protects guests from fly by night operations that do not go for grading.

ESTABLISHMENT BENEFITS Graded organizations have the right and are required to display the Grading Council plaque outside their premises and the certificate inside their premises to display their star rating and indicate that they meet or exceed the Grading Council's requirements.

Graded organizations may use the Grading Council logo (star) in all their marketing collateral. All graded organizations will be listed on the Tourism Grading Council website with the following details: name of establishment, contact person, telephone and fax number, category, address, email address and web-site details with link to organization's website for reservation purposes. All graded establishments get a free listing in the annual TGCSA Accommodation Guide and advertising is also available. The TGCSA Accommodation Guide is the only accommodation guide distributed by SA Tourism via its call center and offices worldwide.

South African Tourism endorses and uses star graded organizations ahead of non-graded organizations as listed on the official South African Tourism website www.southafrica.net.

BENEFITS OF GRADING PROCESS

South African Tourism endorses and uses star graded organisations ahead of non-graded organisations as listed on the official South African Tourism website www.southafrica.net. Grading assists organisations in positioning their products.

All government departments are required to procure services from graded establishments only. Grading is a constant quality control tool as customers can call the customer feedback centre on 0861 GRADED (0861 472 333), or fill in postage paid postcards available at graded organisations. The Grading Council actively markets star grading directly to consumers, tour operators and travel agents.

Well I am busy now promoting Eagle Rock Guesthouse on the Internet to secure top ranking as well.

Until next time sweet dreams,

Shaun and Gene McClelland
Eagle Rock Guesthouse

Shaun McClelland
0829022142 MOBILE
shaunmc@telkomsa.net