Greeting Guests,
Continuing with grading criteria for Guest House in Durban North, ZEN south Africa
Minimum Requirements for Classification
1. General
1.1 Safety and Security
The best possible precaution should be taken at all times, to maintain the safety and security of the guests, to prevent damage or theft of their property and possessions. Emergency information, procedures and after hours contacts for assistance should be clearly displayed in English, multilingual, if possible (dependant on the customer profile of the establishment).
A person responsible for safety and security should be on call 24-hours a day. To provide safety, security and comfort for guests, lighting needs to be adequate throughout all public areas, particularly stairways and car parks.
At Eagle Rock Guesthouse we have emergency lights in the necessary passages plus lights in the car park with CCV camera. Samson our friendly dog also takes care of the security at night. Shaun McClelland is also available 24/7. The locality of Eagle Rock Guesthouse in Durban North is also a well protected neighborhood.
The best possible locking devices need to be fitted within all guest rooms. These locks should enable the guest to lock their room from the outside, when leaving the room, as well as from the inside, whilst in the room. In situations where rooms are inter-connecting, locking methods need to be secure and certain.
A safe, if not available in each room, should be provided at reception for the secure storage of guests valuables.Shaun McCleland has also added built in safes in each room
Once a guest is registered, security codes or remote control devices should be made available, providing the guest access to the premises at all times. At Eagle Rock Guest House Shaun McClelland's guest have their own remote controls given to them.
Until next time,
Shaun McClelland
